Legal
Fair usage policy
Our plans are built so every customer gets fast, reliable service. This policy explains what reasonable use means, so one account doesn't slow down the others.
Why we have it
Customers on shared services use the same servers and networks. Where a plan says "unlimited", or where a limit is a safety net, we expect use that a normal business website, mailbox or application would make. This policy applies to web hosting and to other services where resources are shared.
What reasonable use looks like
- Storage is used for your website, email and the files they need, not as an archive or a place to keep files for others to download.
- Traffic is the visits and downloads a business site normally receives. Sudden, heavy traffic is welcome and we will help you plan for it, with a larger plan or the CDN add-on.
- Processing power and memory are used by your website and its scheduled tasks, not by long-running programmes that keep a server busy.
- Email is for your own business correspondence and for messages your customers expect from you, within the sending limits set on your plan.
What is not allowed
- Sending unsolicited bulk email, or running mailing lists of people who did not agree to receive them.
- Hosting or spreading malware, phishing or content that breaks the law.
- Mining cryptocurrency or running open proxies, anonymisers or similar services.
- Attacking, scanning or overloading other systems.
- Running a file-sharing, backup or media-streaming service for third parties on shared hosting.
- Reselling your hosting to others, unless we have agreed it in writing.
If your use goes beyond a limit
We will not suspend you without warning when we can avoid it. We contact you, show you what is using the resources, and agree on how to fix it, whether that means optimising the site, moving to a larger plan, or moving to a managed server. We give you reasonable time to act.
When we may act at once
If an account puts the security or stability of the service at risk, or breaks the law, we may limit or suspend it immediately to protect other customers. We will tell you what happened and help you restore it as soon as it is safe.
Limits on your plan
Each hosting plan lists the space, websites, email accounts and mailbox sizes it includes. Some limits, such as monthly traffic, act as a safety net rather than a promise of a fixed amount. If you expect to need more, tell us and we will recommend the right plan.
VPS and dedicated servers include a large monthly traffic allowance. Use that stays fair, and does not affect other customers or the stability of our network, is always fine. If you expect much heavier traffic, tell us and we will plan it with you.
Questions
Write to info (at) ultaria.com and we will explain how this applies to your plan.
Changes
We may update this policy. We will change the date on this page and tell customers about changes that affect them.